Privacy Policy

Name and contact details

Oz Dogs is run by Sezan Ozgunay. Sezan adheres to the EU GDPR Data legislation effective May 2018 thus complies with the policy of transparency regarding your information. Sezan is contactable via email (sezan@ozdogs.co.uk)

The purposes of data processing.

When you contact me I will collect information about you so as to be able to process your request for my services. The information you provide will not be shared with third parties without your written consent unless I am required to do so by law. This information will be used for the purposes of providing your services only, unless otherwise approved by you. I will take all necessary steps that I can to protect any information you provide me with, however I cannot guarantee the security of any information you disclose online.  Information that you provide will be stored for a period of 7 years from last contact. This accommodates a timescale in which action may be taken for breaches of the law.

Your rights

  • If the personal data Sezan holds about you is incorrect or incomplete you may request it to be amended

  • Where you have consented to the use of any data processes (such as use of photos or videos) you may withdraw this consent at any time

  • You may request correspondence to be ceased at any time

  • You may request for your personal information to be permanently deleted

If you wish to exercise your rights on any of the above please contact Sezan.

You can also lodge a complaint with the Information Commissioner’s Office. They can be contacted using the information provided at: https://ico.org.uk/concerns/

Cookies

The Oz Dogs website uses cookies to improve site performance and to help track visitor numbers to the site. Cookies are small text files that are downloaded to your device when you visit a website. You can learn more about cookies by visiting http://www.allaboutcookies.org/.

You can manage and delete cookies through your web browser settings.

 
 

Terms & Conditions

Terms and conditions of sale

1.       Credit

1.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

2.       Introduction

2.1    These terms and conditions shall govern the sale and purchase of products through our website.

2.2    You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

2.3    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

3.       Interpretation

3.1    In these terms and conditions:

(a)    "we" means Oz Dogs, run by Sezan Ozgunay; and

(b)    "you" means our customer or prospective customer,

        and "us", "our" and "your" should be construed accordingly.

4.       Order process

4.1    The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

4.2    No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 4.

4.3    To enter into a contract through our website to purchase products from us, the following steps must be taken: You must email us your request, and once we have checked whether we are able to meet your order, we will either confirm and book you in, request further information, or inform you that we are unable to assist. Once we have booked your service and sent confirmation, your order will become a binding contract. Payment for your order will be due on request by us either at least 48 hours prior to receiving your intial consultation, or with 48 of follow-on sessions.

4.4    You will have the opportunity to identify and correct input errors prior to making your order by emailing us.

5.       Products

5.1    The following types of products are or may be available on our website from time to time: dog behaviour consultations (remote or in-person), dog training classes, other services relating to dog training and behaivour or lifestyle advice (for example advice on travelling with your dog, providing behaviour assessments, or choosing a puppy).

5.2    We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

6.       Prices

6.1    Our prices are quoted on our website.

6.2    We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

6.3    All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.

6.4    It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

7.       Payments

7.1    You must, during the checkout process, pay the prices of the products you order.

7.2    Payments may be made by any of the permitted methods specified on our website from time to time.

7.3    If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

7.4    If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a)    an amount equal to the amount of the charge-back;

(b)    all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c)    an administration fee of GBP 25.00 including VAT; and

(d)    all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 7.4 (including without limitation legal fees and debt collection fees),

        and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 7.4.

8.       Distance contracts: cancellation right

8.1    This Section 9 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

8.2    You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time from the completion of your order up to 48 hours before the agreed date of your service.

8.3    In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 9, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

8.4    If you cancel an order in accordance with this Section 9, you will receive a full refund of the amount you paid to us in respect of the order, or if you have not yet made the full payment, the request for payment will be waived.

8.5    We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

9.       Warranties and representations

9.1    You warrant and represent to us that:

(a)    you are legally capable of entering into binding contracts;

(b)    you have full authority, power and capacity to agree to these terms and conditions;

(c)    all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

(d)    you will be able to take delivery of the products in accordance with these terms and conditions.

9.2    We warrant to you that:

(a)    we have the right to sell the products that you buy;

(b)    the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

(c)    you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

(d)    the products you buy will correspond to any description published on our website; and

(e)    the products you buy will be of satisfactory quality.

9.3    All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.

10.    Limitations and exclusions of liability

10.1  Nothing in these terms and conditions will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law,

        and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

10.2  The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:

(a)    are subject to Section 10.1; and

(b)    govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

10.3  We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

10.4  We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

10.5  You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

11.    Order cancellation

11.1  We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a)    you fail to pay, on time and in full, any amount due to us under that contract; or

(b)    you commit any breach of that contract.

11.2  You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any breach of that contract.

11.3  We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

12.    Consequences of order cancellation

12.1  If a contract under these terms and conditions is cancelled in accordance with Section 11:

(a)    we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b)    you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

(c)    all the other provisions of these terms and conditions will cease to have effect, except that Sections 2.3, 7.4, 10, 15, 16, 17, 18, 19 and 20 will survive termination and continue in effect indefinitely.

13.    Scope

13.1  These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

13.2  These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

13.3  These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

14.    Variation

14.1  We may revise these terms and conditions from time to time by publishing a new version on our website.

14.2  A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

15.    Assignment

15.1  You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

15.2  You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

16.    No waivers

16.1  No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

16.2  No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

17.    Severability

17.1  If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

17.2  If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

18.    Third party rights

18.1  A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

18.2  The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

19.    Entire agreement

19.1  Subject to Section 10.1, these terms and conditions shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

20.    Law and jurisdiction

20.1  These terms and conditions shall be governed by and construed in accordance with English law.

20.2  Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

21.    Statutory and regulatory disclosures

21.1  We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

21.2  These terms and conditions are available in the English language only.

21.3  The website of the European Union's online dispute resolution platform is available at http://ec.europa.eu/odr.The online dispute resolution platform may be used for resolving disputes.

22.    Our details

22.1  This website is owned and operated by Sezan Ozgunay.

22.2  You can contact us:

(a)    using our website contact form;

(b)    by email, using the email address published on our website.